FAQ

Registration

How do I register for ski school?

Registration takes place through our online store: https://shop.hiihtaavaan.fi/grani. Select a suitable course, fill in the participant’s details, and pay the course fee at the time of registration.

When is my course place confirmed?

Your place is confirmed once the registration and payment have been successfully completed.

I did not receive a confirmation email. What should I do?

Please first check your spam or junk mail folder. If you still cannot find the confirmation, contact the ski school.

How are course places allocated?

Places are allocated on a first-come, first-served basis.

Choosing the Right Course

How do I choose the right group for my child?

Course selection is primarily based on the child's skill level, previous experience, and age. Each course description includes the required starting level and learning objectives.

I am unsure which course is suitable for my child. Can I get help?

Yes. We are happy to help you choose the right group. Please contact the ski school before registering.

Can my child join a group intended for an older or younger age group?

In some cases, yes. We assess each situation based on the child's skill level, safety considerations, and group size.

Changing Groups

Can I change groups after registration?

Yes, provided there are places available in the requested group.

Can siblings or friends be placed in the same group?

We do our best to accommodate such requests whenever possible, but we cannot guarantee them in all situations.

My preferred group is full. What can I do?

Please contact the ski school. We will try to find an alternative group or additional availability whenever possible.

Payments and Cancellations

What payment methods can I use?

Payments are processed through our online store using the Paytrail payment service.

My payment failed. What should I do?

Please try again. If the problem continues, contact the ski school.

I accidentally paid twice. What should I do?

Please contact the ski school and include your payment details or receipt.

How are cancellations and refunds handled?

Cancellations and any refunds are processed in accordance with our current booking and terms of service.

Absences

My child is sick and cannot attend a lesson. What should I do?

Please notify the ski school as soon as possible.

Can missed lessons be made up?

Compensation policies are governed by our current terms and conditions.

What happens if weather conditions prevent lessons from taking place?

Any changes will be communicated by email and on our website.

Equipment and Lift Passes

Does my child need a lift pass?

No separate lift pass is required during ski school lessons (courses or private lessons). If the participant wishes to practice outside lesson times, we recommend considering the Ski School Season Pass, which is offered annually to participants of the 10-week courses at a special price.

Can equipment be rented?

Yes. Rental equipment is available at the ski resort. In addition to standard rental equipment, we offer season-long equipment rentals for the entire winter. More information is available on our website under Equipment Rental.